RETURNS & REFUNDS
Returns Policy
Transparent fitment guarantees, return authorization protocols, and automated refund timelines for performance orders.
01
7-DAY FITMENT VERIFICATION GUARANTEE
Every BMC air filter assembly and Xenplus lighting kit is backed by our 7-Day Fitment Verification Guarantee. If a product does not install into your vehicle's OEM housing or socket despite matching our catalog compatibility, you are entitled to an immediate exchange or return within 7 calendar days of confirmed delivery.
02
RETURN ELIGIBILITY CRITERIA
To qualify for a standard return:
• Hardware must be uninstalled, brand new, and free of mounting scratches, clamping marks, or electrical splicing.
• Filter elements must retain their factory pre-oil seal without engine test-run exposure.
• Packaging must include original manufacturer boxes, warranty registration cards, stickers, and all supplied accessories.
03
NON-RETURNABLE MERCHANDISE
The following items cannot be returned:
• Filter cleaning kits once detergent or oil bottle seals have been pierced.
• Custom-modified wire harnesses or bulbs with trimmed socket tabs.
• Custom-fabricated silicone reducers or bespoke exhaust components.
• Clearance sale items explicitly designated as Final Sale.
04
RETURN AUTHORIZATION (RMA) PROCESS
Do not ship items back without an active Return Merchandise Authorization (RMA) number. To initiate a return, message our support desk with your Order ID and photo verification of the uninstalled hardware. Our operations team issues an RMA and reverse-pickup shipping label within 24 hours.
05
INSPECTION & REFUND TIMELINE
Upon physical receipt at our central technical warehouse, items undergo technical inspection within 2 business days. Approved refunds are credited directly to your original payment method (UPI, NetBanking, or Credit/Debit Card) within 3 to 5 banking days.
06
CONTACT RETURNS SUPPORT
Have questions regarding return eligibility, fitment discrepancy, or need exchange guidance? Reach out directly via WhatsApp at +91 9677678044 or email voxxermotorsports@gmail.com.
Need an exchange or fitment swap?
Our technical workshop team is on standby to assist with verification.
